FAQ

We believe in full transparency, exceptional service, and total peace of mind. Below you’ll find answers to the most common questions about our eco-friendly cleaning and concierge services in San Diego.

 

Eco-Friendly Cleaning & Safety

Are your cleaning products safe for pets and children?

Yes. We exclusively use eco-certified, non-toxic, child-safe, and pet-safe cleaning products that effectively clean without exposing your home to harsh chemicals.

Do your eco-friendly products still clean deeply?

Absolutely. Our green products are professional-grade and highly effective against dirt, bacteria, and buildup—without leaving behind toxic residues.

Do you bring your own cleaning supplies and equipment?

Yes. Our team arrives fully equipped with all necessary eco-friendly products, tools, and microfiber cloths.

Trust, Security & Team Standards

How do you vet your team members?

Every SoCal Concierge team member undergoes:

  • Background checks

  • Professional training

  • Insurance verification

  • Ongoing performance reviews

Your safety, privacy, and trust are our top priorities.

Is SoCal Concierge insured?

Yes. We are fully insured for your peace of mind and protection.

Scheduling & Home Access

Do I need to be home during the cleaning?

Not at all. Many clients provide secure access and return to a beautifully refreshed home. However, you are always welcome to be present if you prefer.

Do I need to prepare my home before service?

We recommend light tidying (personal items, toys, clutter) so our team can focus on deep, detailed cleaning.

Pricing, Quotes & Payments

How do I get a quote?

You can request an instant online quote through our Quote Request page by entering your:

  • Home size

  • Preferred service

  • Cleaning frequency

  • Any add-on services

Is your pricing transparent?

Yes. We believe in clear, upfront pricing with no hidden fees. What you see is what you pay.

Do you offer discounts?

Yes! We offer discounts for:

  • ✅ Recurring cleanings

  • ✅ Multi-service packages

  • ✅ Senior clients

Services & Customization

What cleaning services do you offer?

We provide:

  • Standard Cleaning

  • Deep Cleaning

  • Move-In / Move-Out Cleaning

  • Post-Construction Cleaning

  • Airbnb & Vacation Rental Turnovers

  • Commercial & Office Cleaning

Can I combine services (like cleaning + errands)?

Absolutely! We specialize in custom concierge service plans that combine cleaning, errands, organization, and lifestyle support into one seamless experience.

Do you offer one-time and recurring services?

Yes. We offer both one-time services and weekly, bi-weekly, or monthly recurring care plans.

Rescheduling, Cancellations & Weather Policy

What is your cancellation policy?

We simply ask for at least 24 hours’ notice for cancellations or reschedules to avoid a service fee.

What happens if my cleaning falls on a holiday?

We’ll coordinate with you to reschedule your service at your convenience.

Service Areas

Which areas do you serve?

We proudly serve San Diego County and the surrounding areas. If you’re unsure whether you’re in our service zone, simply contact us, and we’ll confirm.

Satisfaction Guarantee

What if I’m not satisfied with my service?

Your satisfaction is our priority. If anything was missed, contact us within 24 hours, and we’ll make it right.

Still Have Questions?

We’re always happy to help.

👉 Request Your Quote Online
👉 Or contact SoCal Concierge Today by filling up the form below